A water company for people who are tired of being told a number

How we work

We start with your home, not a brochure

It is the wrong way round to pick a system first. Two houses on the same street can need different builds — one on the town main, one on a well a hundred feet down — and nothing on a brochure tells you which one you are.

So it starts with a phone call or the form. Tell us what you are seeing and whether you are on city water or a well, and we will tell you which system fits, what it costs, and whether you need anything at all.

A well in this part of the state is its own problem

Get a few miles outside Morgantown, Fairmont or Clarksburg and public water runs out. Well water here can carry iron that stains everything it touches orange, manganese that does the same in black, and hydrogen sulfide — the rotten-egg smell that turns up in the hot tap first.

None of those three is hardness, and a water softener on its own does not fix any of them properly. That is the single most common thing we expect to have to explain, and it is the reason we ask about your water before we talk about equipment.

We will not quote you a figure we made up

There is a whole industry of web pages confidently telling you the hardness of your town’s water, and a striking number of them are published by companies selling softeners. Where a utility publishes its own figures we will show you them and say where they came from. Where it does not, we will say that too, rather than borrowing a number from somebody with something to sell.